All UK orders over £200 FREE UK Delivery!

Delivery charges


Our delivery charges are fixed, no matter how large your order. Prices include VAT.

  • UK Standard delivery (up to 14 working days) £5.95.
  • For next working day delivery call 0845 3010365 to check availability.
  • Orders for next working day delivery must be placed by 11.00 am Monday to Thursday. Orders placed for next working day delivery after 2.00 pm on Friday will be delivered the following Tuesday. Excluding public bank holidays.

Outside UK mainland

  • Northern Ireland & Isle Of Man £15.00
  • Orders will be delivered within 14 working days
  • UK offshore £15.00

Orders for delivery to the Scottish Islands & Isles of Scilly will take up to 14 working days

 

Southern Ireland & international

Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the delivery address and the details of your order and we will provide a cost and estimated delivery date.

If ordering items for delivery outside the UK, local import duties may apply.

All goods ordered on this site will be charged in British Pounds Sterling. Prices include UK sales tax (VAT) at the current rate of 20%. All products on this website are sold under English law.

 

International

For International Delivery prices are charged at a flat rate of £25 to countries within the EU, and £39 for the rest of the world.

 

Despatch

We aim to despatch most goods, via UK MAIL, within 24 hours of the order being placed, to arrive with UK customers within 5 working days. Please allow up to 14 days to receive your order. If under exceptional circumstances your goods are out of stock or will take more than the stipulated 14 days, we will personally contact you to ensure you are kept up to date with your order's progress. Your card will not be charged for an item until it has been despatched.

Once your order has been placed you will receive a confirmation e-mail, subsequently once the goods have been despatched an additional email will be sent along with your receipt.
Your receipt is sent electronically so if you choose to send goods direct to a loved one, the price will not be shown on any of the included documentation.

If your item is in stock and you have opted for next day delivery, the goods will need to be signed for at the delivery address. It is recommended before opting for next day delivery that you ring 0845 30 10 365 to ensure your goods are in stock. Orders for next day delivery must be placed before 11am, Monday-Thursday.

Our courier will make two delivery attempts. If after the second attempt a signature cannot be obtained for the goods, a charge of £5.00 will be levied. It may then be necessary to collect the goods from our courier's local depot.

If there is usually no one at home during the day, you may wish to provide an alternative delivery address, such as your place of work, where you or your representative can accept and sign for the delivery.

Parcels that are returned to Dogwood where a signature could not be obtained and where the goods have not been collected from our courier's local depot within five days will be subject to a £15.00 charge for the courier to return the goods to our warehouse. This charge will be made direct to your debit/credit card.

For full Terms and Conditions click here